The Basics
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what we do
We make your life easier one load of laundry and trip to the dry cleaner at a time. DXP offers premier services, pickup, delivery and a speedy turnaround on every order, all for the same price as your local dry cleaner.
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Requesting a pickup
All you have to do is place your order online and you will receive an automated confirmation SMS from DhobiXpress. Our logistics partner will be there at your doorstep in 90 minutes to collect your dry cleaning and laundry. Please enter your preferred time of pick up on our online order form for speedy pickups.
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Contact us
Questions, changes, compliments and concerns can all be directed to info@dhobixpress.com. We promise one of our support team will get back to you.
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Sign up
Create an account via our website at Dhobixpress.com . Once you register yourself with us all you have to do is login with your phone number, select your services and enter your preferred time for pickup. You are always welcome to call us for any queries.
Our services
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RESCHEDULING A PICKUP OR DROP OFF
Miss your appointment or simply have to change the time of an existing appointment? Contact info@dhobixpress.com with your desired new time and we'll do our best to make it happen.
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DO YOU CLEAN LEATHER?
Unfortunately, given the delicate nature of leather, we are not able to process leather items in our DXP orders. Leather items should be taken to a specialist for optimal care.
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IS OUR DRY CLEANING GREEN?
Our plants use bio-degradable products.
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WHERE DO WE TAKE THE LAUNDRY?
We deliver and process the laundry and drycleaning in top-notch DXP facilities.
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DO I GET TO KEEP MY Boxes?
You sure do. About 700 million plastic dry cleaning bags a year enter landfills. DXP wants to help cut that number down by providing our customers with recyclable delivery boxes for their laundry and dry cleaning. Use them to store kids toys, documents, shoes, even store your winter clothes in them.
Dry Cleaning & Laundering
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HOW WILL YOU KNOW AN ITEM IS MEANT TO BE DRY CLEANED?
We take the utmost care of your garments. The wash care instructions of each garment are checked and for special clothing our fabric care experts decide the correct processing. Make sure it gets processed correctly by separating the items from any Wash & Fold you might have. If it's your first order, let our support team know about your dry cleaning upon their arrival.
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WHY SHOULD I LAUNDER INSTEAD OF DRY CLEAN?
Washing is preferable to dry cleaning in the example of men's dress shirt for several reasons, the most important of which is cost. Washing costs less than half the price of dry cleaning and tends to do a better job eliminating tough stains on collars and beneath the arms.
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WHAT IS LAUNDERING?
Laundering is the preferred process for cleaning men's dress shirts. Unlike dry cleaning, which uses a solvent to clean clothes, laundered items are washed and dried before being steam pressed and placed in a box for delivery.
My First Pickup
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DO I NEED TO SEPARATE MY LAUNDRY FROM MY DRY CLEANING?
When ordering your first DXP pickup, we recommend separating your laundry from your dry cleaning. Upon arrival, our logistics partner will bring you reusable bags, one for laundry and one for dry cleaning. You can transfer your items into the bags
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DO I NEED TO SEPARATE MY LAUNDRY?
You do not need to separate your laundry. If you have special instructions for certain items in your wash & fold bag, you can add them to the special notes section of your order and we will process them according to your directions.
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PREPARING FOR MY FIRST PICKUP
Separate your laundry and dry clean. Hand over to our logistics partner. Mention special instructions on the receipt, or even better, send us a text or email to info@dhobixpress.com.
Wash & Fold
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HOW SHOULD I SEPARATE LAUNDRY FOR PICKUP?
Unless you choose to do otherwise, all wash & fold can be put in one bag. If you would like specific items within the bag handled differently than others, make a note in the special notes section of your order. If for organizational purposes you'd prefer to use two or more bags, that works for us too. Please note: Quilts and comforters, with the exception of sheets and pillowcases, should be placed in a separate garment bag. Those items will be charged per piece rather than per kilogram.
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HOW DO YOU HANDLE MULTIPLE SPECIFIC CARE INSTRUCTIONS IN THE SAME BAG?
Note your laundry specifications in a mail at info@dhobixpress.com along with your mobile number and order number mentioned in your SMS. Or call us.
Pricing & Billing
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Billing
You can pay online through our payment gateway and receive 2% back. Your online account will automatically be credited and you?ll get an automatic SMS confirming payment. Or you can pay cash on delivery.
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ORDER MINIMUMS
In order to continue to bring you the best possible service, DXP must enforce a minimum of 5 kgs on Wash & Fold and an order minimum of Rs.500. Delivery on orders above Rs. 500 and above is FREE. All orders under Rs. 500 will also be subject to a Rs.200 delivery charge in order to minimize the costs of labor for pickup and delivery.
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PRICING
We post all of our prices online, so what you see is what you get.